WEBSITE REFUND & EXCHANGE PROCESS
We hope that you are overjoyed with your new ORIGANI products.
TO RETURN OR EXCHANGE YOUR ORIGANI PRODUCT PLEASE PROVIDE THE FOLLOWING
For purchases made at an ORIGANI store boutique or another retail outlet, please contact the retailer directly for their return and exchange policy.
Upon viewing the receipt of the returned product, we will carefully examine and notify you via e-mail or through a phone call, within one (1) business day, whether you are entitled to a replacement as a result of the defect and if so, we will send a replacement within two (2) business days and email the shipping airway bill receipt as proof that the replacement has been sent. For products brought into the shop and believed to be defective, the store manager will make a brief evaluation and exchange the item(s). All the staff around the world working in Origani shops are trained to be courteous and professional to all customers and are there to serve and help the consumer understand the product ranges and benefits.
A CHANGE OF HEART DOES NOT CONSTITUTE A REFUND!
For items purchased at the ORIGANI website, please provide the following:
▪ Provide Original Proof of Purchase
▪ Ensure the product is in original, undamaged, unopened packaging and resalable condition
▪ Any promotional gifts included with the purchased product, in undamaged and unopened packaging
▪ Ensure that your product is returned within 7 days of submitting the Online Returns Form
FREQUENTLY ASKED QUESTIONS
Please contact customer service for assistance at +60 328 567 570 or email us at firstname.lastname@example.org.
CONTACT CUSTOMER SERVICE
Please feel free to contact our friendly customer service team on +60 328 567 570 or email us at email@example.com.